Return/Exchange

Return/Exchange Policy:

At Adeeavee Store, we want you to be completely satisfied with your purchase. If for any reason you need to return or exchange an item, we have a straightforward return/exchange policy in place. Please carefully read the following guidelines and instructions:

  1. Eligibility for Return/Exchange:

    • Returns: You may initiate a return within 7 days from the date of delivery.
    • Exchanges: Exchanges are also accepted within 7 days from the date of delivery.
    • The item must be in its original condition, unused, and in its original packaging.
    • Certain items, such as personalized or intimate products, may not be eligible for return or exchange due to hygiene reasons.

  2. Return/Exchange Process: To initiate a return or exchange, please follow these steps:

    • Contact our customer service team with your order details and reason for return/exchange.
    • We will provide you with instructions on how to proceed, including the return address if applicable.
    • Carefully package the item in its original packaging to ensure its safe return.

  3. Refund or Exchange Options:

    • Returns: If you choose a return, you will be eligible for a refund. Once we receive and inspect the returned item, we will process the refund to your original method of payment.
    • Exchanges: If you prefer an exchange, we will work with you to determine the desired replacement item. If there is a price difference, we will adjust it accordingly.

  4. Return Shipping:

    • Returns: In most cases, the customer is responsible for covering the return shipping costs unless the return is due to an error on our part or a defective product. We recommend using a reliable shipping service with tracking and insurance.
    • Exchanges: If the exchange is due to an error on our part or a defective product, we will provide a prepaid return shipping label.

  5. Damaged or Defective Items:

    • If you receive a damaged or defective item, please contact us immediately. We will assist you in resolving the issue by either arranging a replacement, exchange, or refund, depending on the circumstances.

  6. Exceptions:

    • Final Sale Items: Items marked as "Final Sale" or "Non-Returnable" are not eligible for return or exchange unless they arrive damaged or defective.
    • Hygiene Products: For hygiene reasons, certain items such as intimate apparel, personal care items, or products with hygiene seals cannot be returned or exchanged.

  7. Communication and Assistance: Our customer service team is available to answer any questions or provide further assistance throughout the return/exchange process. Please contact us if you need any help or clarification.

Note: This Return/Exchange Policy is subject to change without prior notice. We encourage you to review the policy periodically for any updates.

Thank you for choosing Adeeavee Store.

The Adeeavee Store Team